Privacy Policy

1. Who we are

Digitron is an online electronics store. The company named in the box above is responsible for your personal data. You can reach us at info@digitron.am or +374 41 333698.

2. What data we collect

We only collect what we need to run the store:

• Account details: your name, email address, phone number and, if you save it, your delivery address. Your password is stored only in hashed form, we never see it. If you sign in with Google or Apple, we receive your name, email address and an account identifier from them.
• Profile photo: only if you upload one.
• Order details: the name, email, phone number and delivery address you give at checkout, your notes, the products, prices, payment method and order status, plus any return requests.
• Purchase history, wishlist and reviews: the orders you placed, products you saved and reviews you wrote.
• Push notifications in the app: if you turn notifications on, we store a push token from Google Firebase, your notification setting and the language you chose in the app, so messages reach you in that language.
• Signed-in sessions: for each sign-in we keep the platform, browser or app name, operating system name and time of last activity. This lets you see and end your sessions from your account.
• App device and usage data, only with your permission: a random installation number created by the app, device model, operating system and app version, screen size, language, time zone, network type (for example wifi), and in-app events such as viewing a product, adding to cart or completing a purchase. The text you type into search is never sent. Without your permission the app sends none of this.
• Website data: a sign-in cookie that keeps you logged in, and browser storage for your cart, wishlist and language. To count product views we store your IP address and browser name for up to 90 days.
• Technical data: like any website, our servers see your IP address. We use it to protect the service, for example to limit repeated failed sign-in attempts.

3. What we do not collect

We do not collect your precise or approximate location, your contacts, the list of apps on your phone, advertising identifiers or hardware identifiers such as IMEI. We do not store bank card numbers: online card payments are handled by the payment provider.

4. Why we use your data

• To create and run your account and let you sign in.
• To accept, deliver and support your orders, returns and payments.
• To send you order updates by email and, if you allow it, push notifications.
• To answer your questions and requests.
• To keep the service secure and prevent abuse.
• To understand, in summary form, how the store is used and improve it.
• To meet our accounting and tax obligations.

5. Why we are allowed to do this

• Contract: we need your account and order details to provide what you asked for.
• Consent: push notifications and app usage data are optional. You can turn them off at any time in the app or in your phone settings.
• Legitimate interest: security, abuse prevention and basic statistics about the store.
• Legal obligation: keeping order and payment records required by accounting and tax law.

6. How long we keep data

• Account details: until you delete your account.
• Orders and payment records: as long as accounting and tax law requires, also after an account is deleted.
• Signed-in sessions: deleted after 180 days without activity.
• App device records, including the push token: deleted after 365 days without use.
• App usage events: deleted after 180 days.
• Product view records with IP address: deleted after 90 days.
• Password reset codes: deleted when you delete your account, and they expire shortly after they are sent.

7. Who we share data with

We do not sell your personal data and we do not show ads in the app. We share data only with services that help us run the store, and only what they need:

• Google Firebase Cloud Messaging, to deliver push notifications to the app.
• Google and Apple, only if you choose to sign in with them.
• Our hosting provider, which stores the website, the app backend and the database.
• The payment provider, if you pay online by card.
• Couriers, who receive your name, phone number and delivery address to deliver your order.
• Our email service, to send order and account emails.
• Telegram, which our staff use to receive notices about new orders.
• Website analytics tools such as Google Analytics, Yandex Metrica or Meta Pixel, only when they are enabled on the website. They may set their own cookies. They are not used in the app.
• Public authorities, only when the law requires it.

8. Transfers abroad

Some of these providers, for example Google and Apple, may process data outside Armenia. We use them only for the purposes described above.

9. How we protect your data

Data travels over encrypted connections (HTTPS). Passwords are stored hashed. Only staff who need the data for their work can access it, and staff accounts can use two-factor sign-in. No system is perfectly secure, so please use a strong password and keep it private.

10. Your rights

You can:

• see and correct your details in your account, or ask us for a copy of the data we hold about you;
• delete your account at any time;
• turn off push notifications and withdraw consent for app usage data;
• object to how we use your data or ask us to limit it;
• complain to the Personal Data Protection Agency of Armenia.

11. Deleting your account

You can ask us to delete your account at any time by emailing info@digitron.am from the email address of your account. We delete it within 30 days and let you know. Orders, including the contact and delivery details given for them, are kept because accounting and tax law requires it.

12. Children

Digitron is not intended for anyone under 18. We do not knowingly collect data from children. If you think a child has given us data, contact us and we will delete it.

13. Changes to this policy

If we change this policy, we will publish the new version on this page and update the date at the top. If the change is significant, we will also tell you in the app or by email.

14. Contact us

For any question about your data, write to info@digitron.am or call +374 41 333698.